Frequently Asked Question

Telefonix SIP Trunking is an alternative telephony service to the traditional PSTN/PRI services.

Telefonix SIP Trunking delivers calls over IP networks and Telefonix networks in the cloud. It enables higher volume of calls at lower costs compared to the traditional landline phone.

In order to subscribe to Telefonix SIP Trunking, you are required to have a broadband connection.

The typical requirement for Telefonix SIP Trunking is bandwidth speed of 64kbps. In order to experience better quality combination between data and voice, we recommend a higher bandwidth.

Once you have registered for Telefonix SIP Trunking, you can connect an Analogue Telephone Adaptor (ATA) to your key phone/PABX in order to receive and make calls.

An Analogue Telephone Adaptor is a device which converts analogue signal to digital signal.

Once you have registered for Telephone SIP Trunking, you can choose for upright purchase or loan an Analogue Telephone Adaptor (ATA) from us.

Once you have registered for Telefonix SIP Trunking, we will provide guidance to connect your IP PBX to our Telefonix SIP server with a designated credential in order to receive and make calls.

You can chose for upright purchase or loan for the IP Phones from us.

Yes, you can still sign up for Telefonix SIP Trunking as long as your office is equipped with broadband connection.

Business owners, with a valid business registration number, can sign up for this plan with the following supporting documents:

1. Photocopy of authorised signatory’s NRIC (both sides)/passport (for Non-Malaysians)
2. Photocopy of the following certified documents (whichever applies):

• Form 9, 24, 49 and/or 13 (private company)
• Form 8 & 23 (public company)
• Form D & A (sole proprietorship)
• Form D & B (partnership)
• Form 79, 80, 80A or 83A (foreign company)
• Documents issued by relevant authorities (NGO/association/corporation/foreign company/embassy/government)

Unfortunately, Telefonix SIP Trunking is designated for business users with a valid business registration number only.

Please write to us at info@telefonix.com or call 03-2727 8888 to speak to a sales consultant immediately.

There is a monthly commitment fee (vary according to package) and additional call usage beyond commitment if any.

In the event that you need an ATA device, you can choose for upright purchase or as rental basis.

You may rent as many devices as necessary.

Yes, there is a one (1) year warranty period provided for the outright purchase of the ATA device and a lifetime warranty period for rental basis.

No on-site installation is necessary given your business premise is equipped with IP enabled PBX. In the event you rent an ATA from Telefonix, on-site installation will be provided.

The installation fee of RM200 might be applicable.

Telefonix on-site installation includes wiring from the customer’s network equipment to the ATA box, wiring from the customer’s PBX (if any) to the ATA box, as well as testing and commissioning of the ATA box.

There is no deposit required for Telefonix SIP Trunking Silver package. However, if you would like to rent an ATA from Telefonix, you will be bound by a 12-month contract.

No upfront payment is necessary.

There is no minimum contract period. However, if you would like to rent an ATA from Telefonix, you will be bound by a 12-month contract.

Yes.

Yes, you can. Please write to us at info@telefonix.net or call us at 03-3000 8888 before your next billing cycle.

We have free number retention feature in our package, therefore there are no additional charges incur if you move/relocate to a new location.

Yes, you just need to provide us with one (1) month written notice in advance.

Yes, if you rent the ATA from Telefonix, the ATA must be returned in good condition.

Any lost/damaged device(s) accessories must be reimbursed by the customer. For futher breakdown of charges, please write to us at info@telefonix.net or call us at 03-3000 8888.